According to Microsoft officials, the company have resolved an issue with devices running Windows 10 version 2004 since June. As per the reports, such computers were suffering black display issue with external displays while drawing certain applications like Ms Office, and so on.
As per the information noticed from Microsoft’s support website, once the external monitor went black, the users even noticed that their graphics cards are marked to be having issues with Windows 10 device.
In regard of this, here what the Microsoft said, “If you have a device running Windows 10 version 2004 with a built-in screen (such as a laptop or tablet) and a connected external display set to Duplicate your primary screen, you might see both monitors flicker and the external monitor go black if you try to draw using an Office app (such as Word),”
The company also added, “This can also happen with some other apps capable of drawing, such as Whiteboard. If you check in Device Manager, your graphics controller will have a warning icon next to it (a yellow triangle with an exclamation mark in it).”
Resolution to issue arrived after 4 months
The aforementioned issue with Windows 10 was addressed by Redmond last month through KB4577063 non security cumulative update, however the company has just updated the advisory which documented the issue on 28th of October.
In addition to fixes regarding black external display issue, the October “C” update also have fixes for WWAN LTE Internet Connectivity and Windows Subsystem for Linux 2 (WSL2) issues.
The people who have connected external monitor to their machine, and have not yet installed the KB4577063 update, can still work around the problem by just rebooting their system.
After the system restarts, the external monitory should recover, however the users should limit app drawing feature with various problematic Microsoft applications unless they find and update their system with fixes.
More other issues, fixes and related details
Through the offered October update, the Microsoft also have resolved a known issue which was blocking windows users from upgrading devices running older versions of Windows 10, such as version 1903 and 1909.
This problem was resolved by Redmond with the “Setup Dynamic Update” for Windows 10 for versions 1903 and 1909. this update was released back on October 13th.
Currently, the Microsoft is investigating an issue causing to missing system and user certificates after updating managed systems which are running out of date installation media via update management tools, ISO or physical media.
As per the officials, the company will offer refreshed installation media and updated bundles within the next few weeks.